What does 'quality assurance' refer to in construction?

Quality assurance in construction primarily involves the systematic monitoring and evaluation of processes to ensure that the specified quality standards are being met. This encompasses a holistic approach to managing processes with the goal of continually improving construction outcomes, which includes everything from materials and workmanship to project delivery.

By focusing on monitoring processes and improving them, quality assurance ensures that the final product meets both regulatory requirements and the expectations of stakeholders. It uses various methodologies to assess quality at different stages of the project, including regular inspections, audits, and the adoption of standardized procedures.

In contrast, the other choices offer narrower or unrelated focuses. Ensuring safety protocols pertains specifically to health and safety measures rather than overall quality. Cost reduction techniques focus on budgeting and financial management instead of quality. Lastly, seller relationship management deals with the procurement and management of suppliers, which does not directly relate to quality assurance practices within construction projects.